Refund and Return Policy

Returning items

We love all our customers, that’s why, shopping with us should be convenient for all our customers. Heaven Lust offers returns for items within 14 days of receipt of shipment. After the date of the order, if you want to return a product to us, please use the form below, and send us an

If you’ve bought a toy or bondage item that you are not satisfied with, we will refund your money back under the terms of our 30-Day Money Back Promise.

To return a product to us, fill in the form below then follow the instructions you’ll receive by email.


All items have to be unopened, unused or unworn and have packaging or tags intact.

Please note that we cannot offer exchanges.

All purchases are covered by our 1-year product warranty. If anything goes wrong with your product, we’ll replace it for up to a year after purchase.

If you would like to make a return, please fill this form

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